Training/Classes
Training/Classes
When members of the IT teams are trained in procurement basics, they can be more effective in managing suppliers and enter into better deals. Symphony offers the following training topics that can be delivered onsite to your IT managers:
Negotiation Skills
This course will teach your IT staff how to strategically negotiate with IT vendors. Topics covered include
- Overview of the purchasing cycle
- How to develop a negotiation plan
- Financial analysis of various business scenarios
- Offer Assessment and counter offers
This course covers the key terms in your contracts and SOWs that your team should become familiar with as they review contracts and quotes from suppliers. Topics covered include:
- License entitlement types - perpetual or limited
- Term and Termination rights
- Exit clauses
- SLA performance measurements
- Maintenance and support renewal commitments
- Price structure and long-term pricing to enable scalability
- Key terms for specific deal types -- what to look for in hardware, software, and professional services contract
This course teaches your IT team about the core principles of supplier management so that suppliers get a unified and consistent message, and know that the expectations are for interacting with your team. Topics include:
- Conducting an internal "needs assessment" and establishing your selection criteria
- Key considerations prior to submit all of RFP/RFQ
- Important elements of an RFP/RFQ
- On-site supplier audits
- Supplier measurement and development
- Establishing a robust contract management system
- Differentiating between strategic and non-strategic suppliers
