ServicesSourcing and Purchasing

Sourcing and Purchasing

IT purchases are often substantial investments for an organization because of the time, resources, and money required to analyze, deploy, and maintain the systems. Because of this investment, these purchases can lead to multi-year commitments from the organization due to the high switching costs between technology platforms. This means that IT departments should pay particular attention to the ways in which they procure and manage their spend. Symphony offers sourcing services in the following areas:

Hardware

• RFIs, RFPs
• Platform Assessment and Comparison
• Upgrade Negotiations
• Demo Units

Software

• Licensing Analysis
• Terms and Price Negotiation
• Contract Drafting and Legal Review

Managed Services

• RFIs, RFPs
• Comparison of Service Offerings

Service Level Agreements

• Establish baseline SLAs
• Site Audits
• Develop and Manage Performance Metrics

Outsourcing/Off-shoring

• Develop needs requirements
• RFIs, RFPs
• Establishing Billing Schedules

Consultants and Staff Augmentation

• Develop Master Service Agreements
• Create robust Statements of Work
• Negotiate Hourly Rates
• Create scorecards